We’re pleased to announce that Karlovec & Company received a 2017 Guildmaster Award from GuildQuality for demonstrating exceptional customer service within the residential construction industry. This is our sixth consecutive nomination and win.
Since 2005, GuildQuality, an Atlanta-based third-party customer satisfaction surveying company, has powered the Guildmaster Award to recognize and celebrate home building, remodeling, and contracting professionals demonstrating the highest level of customer service within the U.S. and Canada.
Out of 600+ eligible applicants, Karlovec & Company is one of only two businesses within the residential construction industry in Northeast Ohio recognized by GuildQuality for consistently delivering superior customer care.
In determining which businesses received the 2017 Guildmaster Award, GuildQuality reviewed thousands of survey responses submitted by customers of Guildmaster candidates, and considered two primary metrics for each candidate: the percentage of customers stating they would recommend the business to friend and the percentage of customers who responded.
Karlovec & Company achieved a recommendation rate of 100% from their customers surveyed by GuildQuality.
“At its core, Karlovec & Company is a group of problem-solvers. Brainstorming with clients about issues, opportunities and the endless ‘what ifs’ of a project is critical to our process. Finding ways to turn our clients’ needs, wants, and dreams into reality is what drives us,” says Jim Karlovec, Principal/Designer, Karlovec & Company. “We are honored to be receiving this award for the sixth year in a row.”
For over 20 years, homeowners have trusted Karlovec & Company to deliver inspired design, master craftsmanship, excellent project management, and superior customer service. Find out why. Visit our GuildQuality page, read what clients say on our client testimonials page, or contact us to learn more.